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Frequently Asked Questions

1. How can You make bookings?

All bookings must be made in advance.

The easiest way to book Your airport taxi is to call us or send SMS to our phone.
You can also use our secure online booking form.

2. Why is it better to book a airport taxi than a regular taxi?

Vienna Airport Cab offers transfer under fixed rates and the price doesn't depend on traffic conditions or traffic jam, so price is cheaper then regular taxi.

3. Do the quoted fare prices refer to per person or per vehicle?

Prices are per vehicle and not per person, and the type of vehicle is determined by the number of passengers.

4. What type of vehicle can I choose?

Sedan - Three passengers maximum.2 suitcases and 2 carry on cases.

Station Wagon - Three to four passengers.3 suitcases and 3 carry on cases.

Minivan - Four to eight passengers.8 suitcases and 8 carry on cases.

5. How can you pay for the service?

Payment is made directly to the chauffeur.You can pay by cash or the following credit cards (Credit Card Charge €5).

Credit Cards

6. Does price include a tip?

No. Giving a tip is discretionary and completely up to you.

7. If I need a receipt for my journey, when do I get a receipt?

You will receive a receipt from Your chauffeur after you make Your payment.

8. How to find my driver when traveling to the Airport?

Your driver will come to pick you up at your desired destination as previously agreed.

9. Where do You meet our driver when the flight lands at the airport?

Few minutes after landing in Vienna, You will receive a call from our representative who will coordinate pickup with Your driver.
For more information please click here.

10. What if I cannot locate my driver?

That never happens but if by any chance does happen, please call us at +43 676 407 1081 (07:00 - 23:30) or +43 676 786 1065 (05:00-22:00) and our experienced staff will help You.

11. What happens if my flight is delayed?

We do not charge for flight delays, and we are monitoring your flight landing time.
The driver will wait for You at the new time.

12. Can I order extra waiting time at airport?

Yes, but be specific (there is no Free Waiting time).If You need some time for shopping, for example, please write that in the comment field.
Important! You can not book 1 taxi for passengers coming with 2 or more different flights.

13. Are there any extra costs if the driver is waiting when traveling to airport?

First 8 minutes the driver spends waiting are free, every additional 10 minutes are charged 10 €.
You can also request an extra waiting time at the time of your booking.

14. Pickup from hotel?

Please, wait in front of the hotel for the driver (You can contact us few mins before the pickup and ask for information about Your car)
Important Information: For some hotels, parking is allowed only until a specific time of the day and for the specific type of vehicles.

15. Is food and drink allowed in the taxi?

No, please do not eat or drink inside the car. We always try to keep car clean for next passenger.

16. Is smoking allowed in the taxi?

No, smoking is not allowed.

17. Can I carry pets in the transfer vehicle?

You can carry pets only if they are properly placed in travel boxes and put in the luggage department of the vehicle.
Additional costs for this service are 15 €.

17. Can I change my booking?

If You want to change Your booking, please inform us by sending us e-mail message or call us at: +43 676 407 1081.

For bookings between 07:00 and 22:00 - minimum 2 hours before pick-up.
For bookings between 22:00 and 07:00 - minimum 8 hours in advance.

18. Can I cancel my booking?

If You want to cancel Your booking, please inform us by sending us e-mail message or call us at: +43 676 407 1081.

For bookings between 07:00 and 22:00 - minimum 2 hours before pick-up.
For bookings between 22:00 and 07:00 - minimum 8 hours in advance.

If you cannot find an answer to your question, please contact Vienna Airport Cab by email or call us at: +43 676 407 1081.